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Shipping Policy

SHIPPING POLICY
 

At THCA Hemp Store , we are committed to providing you with a reliable and transparent shipping experience. Please review our shipping policy carefully before placing your order. By purchasing from us, you agree to the terms outlined below.

1. Age Verification

Due to the nature of our products, all customers must be 21 years of age or older to purchase THCA products from our website. We reserve the right to use age verification services to confirm your age. If we cannot verify your age, your order may be delayed or cancelled.

2. Shipping Restrictions

  • State and Local Laws: THCA legality can vary by state and local jurisdiction. It is the customer's sole responsibility to understand and comply with all applicable state and local laws regarding the purchase, possession, and use of THCA products. We cannot be held responsible for orders seized or rejected due to legal restrictions in your area.

  • Restricted States/Areas: We currently do not ship to the following states/territories where THCA is restricted or illegal:

    • [List specific states, e.g., Idaho, Oregon, etc. - IMPORTANT: This list needs to be constantly updated and verified by legal counsel.]

    • [Add any other known restricted areas]

  • International Shipping: At this time, we only ship within the United States. We do not offer international shipping.

  • P.O. Boxes: We generally do not ship to P.O. Boxes. A physical address is required for all orders to ensure proper delivery and age verification.

3. Order Processing Time

  • All orders are typically processed within [Number] business days (Monday-Friday, excluding holidays) after your order is placed and payment is successfully processed.

  • Orders placed after [Time, e.g., 2:00 PM EST] on a business day, or on weekends/holidays, will begin processing on the next business day.

  • Please note that processing times may be longer during peak seasons, sales events, or due to unforeseen circumstances. We will notify you of any significant delays.

4. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: [Carrier, e.g., USPS Ground Advantage, UPS Ground]

    • Estimated Delivery: [Number] - [Number] business days after processing.

    • Cost: [Flat Rate, e.g., $X.XX] or calculated at checkout.

  • Expedited Shipping: [Carrier, e.g., USPS Priority Mail, UPS 2nd Day Air]

    • Estimated Delivery: [Number] - [Number] business days after processing.

    • Cost: Calculated at checkout.

  • Please Note:

    • Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, and other factors outside of our control.

    • Business days do not include weekends or holidays.

5. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, selected shipping method, and delivery address. We may offer free shipping promotions from time to time; details will be announced on our website.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your shipment directly on the carrier's website.

7. Discreet Packaging

All orders are shipped in discreet, unmarked packaging to protect your privacy. Our company name or product descriptions will not be visible on the exterior of the package.

8. Signature Requirement

To ensure secure delivery and compliance with age restrictions, a signature by an adult 21 years or older will be required upon delivery for ALL orders. If an adult 21+ is not available to sign for the package, the carrier may attempt re-delivery or hold the package at a local facility for pickup. If a package is returned to us due to repeated failed delivery attempts or inability to obtain a signature, the customer will be responsible for re-shipping fees.

9. Lost or Damaged Packages

  • Damaged in Transit: If your order arrives damaged, please contact us within [Number, e.g., 48] hours of delivery with photos of the damaged packaging and product. We will work with you to resolve the issue, which may include a replacement or refund.

  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please:

    1. Check around your property, with neighbors, and in your mailbox.

    2. Contact the shipping carrier directly with your tracking number.

    3. If you still cannot locate your package after [Number] days from the "delivered" scan, please contact our customer service team. We will assist you in opening an investigation with the carrier.

10. Incorrect Address Information

It is the customer's responsibility to provide accurate shipping information. If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the original shipping costs and any re-shipping fees. No refunds will be issued for products returned due to incorrect address information.

11. Returns Due to Legal Restrictions

If an order is returned to us by the carrier due to legal restrictions in the destination state/area, we will issue a refund for the product cost only. Shipping fees will not be refunded. A restocking fee may also apply.

12. Changes to This Policy

We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

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